Shipping Policy

URTHLEAF SHIPPING POLICY

We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD. We ship to all 50 states and internationally. Unfortunately, we do not ship to Canada or Australia at this time.

 

If you have any questions please feel free to email us at support@urthleaf.com a UrthLeaf representative will respond within 24 hours.

 

Return & Refund Policy:

We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to support@urthleaf.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.

If you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to support@urthleaf.com

 

Order processing, delivery method and timing:

You shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 1-2 business days for your order to ship. Shipments are sent using USPS First Class. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 3-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. When tracking your shipment, please allow 1-2 business days for the tracking to update. If you have questions about your order or shipping, please email us at support@urthleaf.com

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